We take network security seriously here at the New Team of Weapons and Tactics. To keep bad actors out and maintain a clean environment, we enforce a strict policy on accounts registered through a VPN or proxy server.
If you got caught in the filter, here is how you fix it:
Important: Make absolutely sure you provide your actual home IP address, not the IP from your VPN or proxy service. We need this to verify your real connection. If the IP address you provide comes back registered to a datacenter— or a network known for spam and hosting services— we might require you to prove it is actually yours. Valid proof includes a standard billing statement from your Internet Service Provider showing your name and address and the IP address in question being assigned to you.
Our staff will review the ticket and get back to you. Once we verify your information and approve your appeal, we will delete your banned account and give you the green light to start over. Wiping it out entirely frees up your email in the system so you can register a fresh account without it flagging as a duplicate.
If you register a second time and trigger the VPN ban again, that's it. The account is permanently banned and we won't look at any further appeals. We totally understand that people skip reading the rules or make an honest mistake the first time around, which is why we generally approve most initial appeals. But we don't have the time to play cat and mouse with users who immediately break the same policy twice.
The VPN and Proxy Rule
If our system catches you routing your connection through a VPN or proxy during sign-up, typically the registration attempt will be blocked immediately. In some cases though, your account may get flagged at a later time in which case it will get with an automatic ban. We outline this directly in our Terms of Service. It's a hard stop designed to prevent automated fraud and protect the integrity of our community.How to Appeal a Network Ban
We know accidents happen. Sometimes you forget to toggle your VPN off, or your network gets flagged by mistake. Because of that, you get exactly one chance to appeal this decision.If you got caught in the filter, here is how you fix it:
- Head over to our Support Center and open a ticket.
- Look under the Ban Appeals section and choose the Network Ban option.
- Drop in your details. We need the email address and username tied to the banned account, along with your network's actual public IP address. If you aren't sure what your IP is, you can grab it using our What's My IP Address tool.
Important: Make absolutely sure you provide your actual home IP address, not the IP from your VPN or proxy service. We need this to verify your real connection. If the IP address you provide comes back registered to a datacenter— or a network known for spam and hosting services— we might require you to prove it is actually yours. Valid proof includes a standard billing statement from your Internet Service Provider showing your name and address and the IP address in question being assigned to you.
Our staff will review the ticket and get back to you. Once we verify your information and approve your appeal, we will delete your banned account and give you the green light to start over. Wiping it out entirely frees up your email in the system so you can register a fresh account without it flagging as a duplicate.
Registering Again
Once we give you the green light, you are clear to register again. Just make absolutely sure your VPN or proxy is turned off before you do.If you register a second time and trigger the VPN ban again, that's it. The account is permanently banned and we won't look at any further appeals. We totally understand that people skip reading the rules or make an honest mistake the first time around, which is why we generally approve most initial appeals. But we don't have the time to play cat and mouse with users who immediately break the same policy twice.