Getting emails from the New Team of Weapons and Tactics on time is pretty important, especially for things like account verification, password resets, and network updates. Most of the time, everything works perfectly. But just in case you ever notice our messages aren't showing up, this guide covers how our email system works and how to fix any delivery hiccups.

Our Sending Address​

All our automated, transactional emails come from a single address:

Code: 
[email protected]

To make sure these land straight in your inbox, go ahead and add that address— or the entire *ntwt.net domain, if you can— to your email account's safe senders list or address book.

If you route your email through a strict enterprise security gateway or a heavy-duty spam filter, you'll definitely want to whitelist [email protected] at the gateway level. That prevents critical emails, like your multi-factor authentication codes and password resets, from getting swallowed by a firewall before you ever see them.

Official Member Emails​

Sometimes you will get emails directly from our staff. Select veteran and staff members have their own official NTWT email addresses. These follow a simple format:

Code: 
[email protected]

(The "alias" is just their custom username).

ℹ️ Prior to our domain migration in April 2026, our automated emails came from [email protected], and staff used [email protected]. If a member has an official organization email, they can still receive mail at their old .us address for backward compatibility. However, any new outgoing mail from them will show up as [email protected].
Click to expand...

Service Status​

Before you spend time troubleshooting, you can always check if the issue is actually on our end. Head over to our Network Status page at https://status.ntwt.net/status/ntwt.

Look for the Recovery Email Services system. If there is an active outage, our tech team is already on it. If it shows as operational, the delay is likely on the receiving end, so just run through the steps below.

Recommended Troubleshooting Steps​

  • Check your spam or junk folder: It happens to the best of us. If we landed in spam, just mark the email as "Not Spam" or drag it to your main inbox.
  • Whitelist our address: Add [email protected] to your trusted senders list so your provider knows we are safe.
  • Verify your account email: Double-check that the email address on your NTWT account is actually correct and doesn't have a typo.
  • Review your filters: If you have custom inbox rules, make sure they aren't accidentally archiving our emails or moving them to a weird folder.
  • Give it a few minutes: Sometimes email servers just lag. Give it about 15 minutes before requesting another code.
  • Contact your provider: In rare cases, strict email providers might block messages at the server level. If nothing else works, you might need to reach out to them for help.

Still Need Help?​


Submit a Ticket​

If you have tried all this and you are still not getting our emails, feel free to reach out by visiting our Support Center and submitting a ticket. Official NTWT members can contact their direct supervisor for help, but we generally recommend opening a support ticket.

Emergency Outreach Options​

If you submitted a report and haven't heard back within 72 hours, please try these options:
  • Send us an email through our Email Contact Form.
  • Connect with your supervisor or one of our staff members via third-party communications platforms (such as Discord, TeamSpeak, etc.) listed on our Contact page.
  • Call our toll-free phone line on our Contact page.
  • Send written correspondence to our official mailing address listed on our Contact page.
Was this article helpful?
Yes No